Effective Date: [01/05/2025]

Booking Care respects your privacy and is committed to protecting your personal data in accordance with the provisions of the Egyptian Personal Data Protection Law No. 151 of 2020. This policy explains how we collect, use, and protect the information you provide to us when using our website or our medical tourism services.

1- Information We Collect

We may collect and process different types of data, including:

• Personal data: Name, nationality, age, gender, email address, phone number, a copy of your passport or ID card.
• Medical data: Medical reports, diagnoses, type of requested treatment, medical appointments.
• Usage data: IP address, browser type, user location, pages visited.
• Payment and transaction data: Payment method, transfer amounts, booking details, and services provided.

2- How We Use the Data

We use the collected data to:

• Coordinate healthcare services with hospitals and medical centers.
• Provide initial medical consultations or specialized referrals.
• Arrange accommodation, transportation, and logistical services.
• Communicate with users regarding their requests.
• Develop and improve our services.
• Comply with legal and regulatory obligations.

3- Data Sharing

We may share your data with the following parties only when necessary:

• Medical partners: Hospitals and doctors contracted with us.
• Service providers: Such as transportation companies, accommodation providers, and health insurance companies.
• Competent authorities: Based on an official legal request or to protect legal rights.
  We will not sell or lease your data to any third party for commercial purposes.

4- Data Security

We are committed to implementing appropriate technical and organizational measures to protect your data, including:

• Encrypting data during transmission.
• Securing servers with passwords and firewalls.
• Restricting access to sensitive data only to authorized employees.

5- User Rights

Under Egyptian law, you have the right to:

• Access your personal data and request a copy.
• Correct or update your data.
• Object to the processing of your data for marketing purposes.
• Withdraw consent to use your data at any time.
• Request the deletion of your data, subject to legal or medical retention requirements.
  You can exercise these rights by contacting us at:
  📧 info@bookingcare.health

6- Data Retention

We retain your data only for as long as necessary to provide our services to you, or as required by health, tax, or financial laws and regulations.

7- Changes to the Privacy Policy

We reserve the right to modify this policy from time to time. Updates will be published on this page along with the effective date.